ITIL

ITIL®4 Foundation English (ITIL4_FND_EN_1-0)


Beschreibung
The ITIL®4 Foundation is the basis for all advanced ITIL® training courses. In this training you will learn the basics of the ITIL® philosophy and deal with the new service value system of ITIL®4, after which you will be perfectly prepared to take the online exam.

The training is divided into 5 chapters:

Chapter 1: Introduction to service management with ITIL®4
Chapter 2: The ITIL® guiding principles
Chapter 3: The four dimensions of service management
Chapter 4: The ITIL® practices
Chapter 5: Sample exam

Net Duration: approx. 7 hours. Learning controls and sample exam questions are included.

Recommended effort: 10-12 hours.

The price of the course includes the exam and the currently valid VAT. You will receive an e-mail from our training management within 3 working days after booking with the corresponding voucher from the examination centre PeopleCert for taking an online examination.
Inhalt
  • Introduction to service management with ITIL 4
  • The ITIL guiding principles
  • The four dimensions of service management
  • The ITIL practices
  • Sample exam
Abschlusskriterien
  • Alle Themen müssen abgeschlossen werden
  • Sie erhalten ein Zertifikat mit folgender Dauer: Für immer